Wednesday, January 14, 2009

Server Who?

Being in the tech world for as long as I have been I’m constantly excited when I read about how so many restaurant operators are beginning to use technology in their establishments to:

A) Save money and reduce costs
B) Interact win their patrons
C) Gather important customer profiles
and more...

Just the other day I was online ordering from Extreme Pizza and thought to myself, "the convenience of choosing my toppings and being able to specify certain requirements (hold the onions) is so convenient and easy, do we even need the order taker (at $x/hr) at the end of the phone anymore?" "How personal can automation be?" For some operators they think very....

About a week after my online ordering experience I received a coupon for $3 off my next order. Sounds fair I thought, but what really caught my attention was the follow through - I ordered online, why should I get a discount, I wasn't nice to the server or gave a particularly big tip? I got a discount because Extreme Pizza was able to connect with me, through technology in hopes I would be a returning customer. If I had called in would I still get a promo? I didn't speak to a single soul yet they won my business by staying connected to me.

Another great technology advancement I have come to appreciate is the table booking applications such as Open Table. Since I spend 80% of my waking life online, I love that OT will tell me what reservations are available and then recommend others if my preferred is booked. All without having to call and speak with someone (at $x/hr).

However the new innovation for me personally is the touch screen kiosks or terminals that restaurants are offering. It's like airport self check in meets ATMs: fast, convenient and loaded full of vital information and it's all available for me. At my own personal table!

Products I like:
TableTop media; compact yet full of surprises: http://www.tabletopmedia.com/features.html
Uwink; you can even order a cab from the terminal: http://www.uwink.com/technology
And IDS Menus – who offer digital menus that can be changed when you change your menu: http://www.idsmenus.com/digitalpurpose.php

In a world where we can buy groceries with our cell phones, and our cars can recommend restaurants I can't help but wonder, “are we heading towards a world where servers are the personality behind the plate, rather than the one who brings it?”

Looking forward to seeing what else the foodservice industry will take on next -

Lucy

2 comments:

  1. Another rationale that your look at enterprise includes designed this sort of substantial affect on fake rolex sale track record as well as track record of your community is definitely the fact that "Speed master" unit Omega look at appeared to be a worn out to the 1969 celestial satellite ending up. Consequently building a hublot replica sale the earliest worn out to the celestial satellite. Your fake different watches, on the flip side, converse for your extra diligent, technical imagination. A brand's nearby connections by using airplanes as well as deluxe vehicular enterprise Bentley present its fake watches uk your specialised, customized glance, a person exceptional more than enough to let to get anecdotes. Nor will need to Rolex often be extracted considering its well-known. Along with the most well-known styles, a fake different watches as well as Daytona, the firm as well stocks various styles, for example rolex replica uk, either that allow the person wearing them which you can follow amount of time in not one but two several time frame areas; extremely helpful for any jet-setting business person. Getting replica rolex watches, frequently around popular for extensive longing prospect lists, may possibly ensure that you get an edge around high regard.

    ReplyDelete



  2. There are in actuality added absolutely famous, French bonbon makers the actuality that still cover shops and additionally factories that accept already consistently been accepted continued as anon as they were set up. For abbreviate and beefy girls you charge to
    replica watches pay accurate absorption for the handbags you accept to buy. Abate accoutrements may attending best in you back ample ones may accomplish you even shorter. Abbreviate purses will actualize acme and will accomplish you attending taller than you use to be.The curvyLouis Vuitton Canada Aperture ones are advantageous because a backpack can accent your curve. You can accept a backpack that hits just aloft the waist. These will attending abundant in breitling replica your posture. Accepting a average sized backpack will plan best in acceptable such physique type.For additional sized physique blazon you accept to abstain application baby handbags because this tends to accomplish you attending bigger. Aswell abstain handbags that has abbreviate straps. Try handbags Cheap cartier replica that are hardly added and beyond than accustomed sizes back they will accomplish you arise smaller.So now you already accept an abstraction how to accept a backpack that apparel your physique type. Remember that handbags do not alone Replica Handbags depend on your physique blazon but aswell on rolex replica the accouterments you are cutting including the shoes.Clothes accomplish the man and it is the attributes of girls or ladies to dress themselves beautifully and specially.





    ReplyDelete